Shipping Policy
1. Order Processing Time
All orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.
During busy periods such as sales events and holiday seasons, processing may take slightly longer. If your order is delayed, we will let you know by email.
2. Delivery Time
We ship worldwide. Once your order has been dispatched, international delivery usually takes 7 to 12 business days.
In total, you can expect to receive your order within roughly 8 to 14 business days of placing it. These are estimates, not guarantees. Delivery times may be affected by:
- Customs clearance in your country
- Public holidays or severe weather
- Carrier delays or high shipping volumes
- Incorrect or incomplete delivery addresses
- Remote or hard-to-reach locations
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order. [Optional: We offer free shipping on orders over $XX.] The final shipping cost is always shown before you complete your purchase.
4. Order Tracking
When your order is dispatched, we will email you a confirmation with a tracking number and a tracking link. Please allow up to 48 hours after dispatch for tracking information to appear and update. If your tracking has not updated after that time, please contact us.
5. Multiple Packages
Our products are sourced from different fulfilment partners and warehouses. If you order more than one item, your order may be sent in separate packages that arrive on different days. Each package will have its own tracking number. You will not be charged extra shipping for split shipments.
6. Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees, depending on your country's regulations. These charges are set by your local customs authority and are not included in our product price or shipping cost. The customer is responsible for paying any such fees. We have no control over these charges and cannot predict their amount. Please check with your local customs office if you have questions.
7. Shipping Address
Please make sure your shipping address is complete and accurate when you place your order. We cannot be held responsible for orders that are delayed, lost or returned because of an incorrect or incomplete address provided by the customer.
If you need to change your address, contact us as soon as possible. We can only update it if the order has not yet been dispatched.
8. Delayed, Lost or Damaged Orders
- Delayed orders: If your order has not arrived within 14 business days of dispatch, please contact us and we will investigate with the carrier.
- Lost orders: If the carrier confirms your package is lost, we will send a replacement or issue a full refund.
- Damaged or incorrect items: If your item arrives damaged, defective or not as ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
- Failed delivery: If a package is returned to us because of an incorrect address or because it was not collected, you may be asked to cover the cost of reshipping.
9. Order Cancellations
Because orders are processed quickly, cancellations can only be made before your order is dispatched. Please contact us as soon as possible if you want to cancel. Once an order has shipped, it cannot be cancelled, but you may be eligible to return it under our Returns Policy.
10. Returns and Refunds
For information about returning an item, please see our Returns and Refund Policy at [link to policy].
11. Contact Us
If you have any questions about shipping or your order, please get in touch:
- Email: [support@yourstore.com]
- Website: [www.yourstore.com]
- Response time: within 1 to 2 business days
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.